Privacy Policy

1 Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Company or business name
• Email address
• Telephone or mobile number
• Billing and delivery information
• Address and location details
• Product requirements and quotation requests
• Information submitted through contact forms
• Communications and enquiries sent to us
• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• General website usage information

2 How We Use Your Information

We may use your information to:

• Respond to your enquiries and requests
• Provide product information and quotations
• Process and manage orders
• Deliver products and services
• Communicate with you regarding your enquiries or purchases
• Provide customer support
• Improve our website, products, and services
• Maintain website security
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send business-related communications where permitted by law

3 Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, remember preferences, and improve website functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

4 Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Website and hosting service providers
• Payment service providers
• Delivery and logistics providers
• IT and technical service providers
• Professional advisers
• Government authorities or regulatory bodies where required by law

Third parties that process information on our behalf are expected to handle it appropriately and securely.

5 Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, business, accounting, legal, and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

7 Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

8 Your Rights

Subject to applicable UAE laws and regulations, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

You may also contact us if you have concerns about how your personal information is being used.

9 Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with the revised effective date.